Customer Services of Export Department

Trade information

  • Import regulations and requirements in the EU, USA, Korea, Japan, Russian Federation, Kazakhstan, Ukraine and other CIS countries
  • Customs duties and customs regulations in the EU, USA, Canada, Japan, Korea, Russian Federation, Kazakhstan, Ukraine and other CIS countries
  • National export customs duties, procedures, licensing and permits
  • Labeling and packaging
  • Information on recent trends in various markets
  • Export financing
  • International fairs and events information
  • Transportation and logistics

Certification and standards information

  • Certification requirements in the EU, USA, Canada, Japan, Korea, Russian Federation, Kazakhstan, Ukraine and other CIS countries
  • CODEX requirements
  • Certification and safety requirements for agricultural products (e.g. MRL's - maximum pesticide residue levels)
  • Certification and safety requirements for foodstuff and beverages (e.g. permitted additives and preservatives according EU, USA and other international standards), HACCP, ISO 22001, IFS, BRC, requirements for "bio-products")
  • General standards and health claims
  • International product and company certification
  • Testing of samples of export products in internationally accredited laboratories with further certification
  • Other technical and health certification requirements

Export opportunities on different markets

  • Information about individual export opportunities coming from foreign companies
  • Selected only relevant ones based on exporters profile

Legal advice

  • Sample of export related contracts (e.g. exclusive dealership contracts, agency agreements, terms and conditions)
  • INCOTERMS
  • Incorporation of Azerbaijani companies abroad - opening of branches and representative offices

Managerial support

  • When negotiating with prospective foreign clients and counterparts
  • When establishing export department
  • When improving effective management 
  • When facing managerial and administrative problems
  • To optimize export related business processes
  • To set up corporate culture and code of business ethics
  • To guide on logistics and transportation solutions

Marketing support

  • Assessment of existing export and marketing plans
  • Export plan draft 
  • Identification of prospective export-oriented products and services
  • Market analysis and market surveys on specific products and market
  • Search for potential clients abroad
  • Establishing of contacts with marketing and advertising agencies abroad
  • Establishing of contacts with respective foreign partners

Official export database

  • Creation, operation and regular update of exporters database
  • Direct presentation of companies to the whole world
  • Generation opportunities and business links

Trainings

  • Open trainings on trade (e.g. INCOTERMS 2010, terms of payment), certification (e.g. product certification for EU and marketing (offer, internet, preparation for trade fairs) topics.
  • Soft skills